Product support
Swift product support and good service.

We will continue to co-operate with you after the software purchase as well. The CADS Planner product support is at your disposal as a CADS Planner customer either by telephone or by e-mail.

This is what you should do.

Please familiarise yourself with the solution of the problem via the online help of the CADS Planner before contacting the support. Before contacting the support, find out:

• the version/revision of the CADS Planner software (basic software+application)t that you are using
• whether you are using the workstation or network version (Licence Server) of CADS
• the operating system of your computer and its version
• the exact wording of the error messages that might have appeared, the actions and circumstances that lead to the problem.

E-mail support.

It is a good idea to use the e-mail support, especially when the problem is related to a drawing. Sending the drawing and error description by e-mail will speed up solving the problem.  E-mail messages are handled in the order of arrival. Complement your e-mail with:

• your name and telephone number
• the name of your company
• how you have tried to eliminate the error.

Skype.

• Link to Skype service: CADS-Planner

Remote support.

With the help of the NTR Support remote support program, the CADS Planner support operators can help their customers with different problem situations more efficiently as the support operator will see the customer's computer display and can also use the computer when necessary in order to fix the problem. The usage of remote support is a part of the CADS Planner telephone support, and it is used case-specifically at the support operator’s initiative.

The customer can see what is happening to their computer from their own computer display at all times, and the remote support connection can be disconnected whenever desired. After disconnecting, a new connection cannot be created without a code entered by the customer; so there is no data security risk involved. Nothing will be installed on the customer's computer.

• Remote support program download and instructions
   

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• Remote support

  • Download Remote support program and instructions

• System requirements

  • in order to ensure smooth operation

• Test compatibility

  • Open a drawing with the CADS Planner Viewer
  • Read more about the excellent compatibility of the CADS Planner