Helpdesk (EN)

Product support
Swift product support and good service.

The CADS product support is at your disposal as a CADS customer either by telephone or by e-mail.

The CADS product support is at your service on business days,
from 8 am to 3 pm.

 

Product support

English

Finnish

Estonian

support@cadsplanner.com

tuki@cads.fi
Tel. +358 5 227 5160

tugi@cadsplanner.com
Tel: +372 682 8574


This is what you should do.

Please familiarise yourself with the solution of the problem via the online help of the CADS before contacting the support. Before contacting the support, find out:

  1. the version/revision of the CADS software (basic software+application)t that you are using
  2. whether you are using the workstation or network version (Licence Server) of CADS
  3. the operating system of your computer and its version
  4. the exact wording of the error messages that might have appeared, the actions and circumstances that lead to the problem.

E-mail support.

It is a good idea to use the e-mail support, especially when the problem is related to a drawing. Sending the drawing and error description by e-mail will speed up solving the problem.  E-mail messages are handled in the order of arrival. Complement your e-mail with:

  • your name and telephone number
  • the name of your company
  • how you have tried to eliminate the error.

Skype.