Remote support
Efficient help in problem situations
With the help of the NTR Support remote support program, the CADS Planner support operators can help their customers more efficiently in different problem situations as the support operator will see the customer's computer display and can also use the computer when necessary in order to fix the problem.
The customer can see what is happening to their computer from their own computer display at all times, and the remote support connection can be disconnected whenever desired. After disconnecting, a new connection cannot be created without a code entered by the customer; so there is no data security risk involved. Nothing will be installed on the customer's computer.
If such drawings or programs that the support operator is not to see are open, they should be closed before the remote support connection is made.
Instructions
- Download the remote support program into your computer by clicking the following link with the left mouse button:
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Select Run from the opening window.
The file can also be saved in the computer first and started after the download is complete by double-clicking the file name in the computer.
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Enter the number code given by the support operator into the field and click Accept.
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Wait for a moment, so that the remote connection can be established.
When the connection is being established, “Connecting…” window will be displayed.
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When the connection has been established, the text displayed in the window will change to "Connection established".
As long as this window is displayed, the CADS Planner support operator can see your display and can also use the computer when necessary. Windows firewall might give a warning about a starting program. In this case, click the “Allow” button.
NOTE! The customer can disconnect the remote connection at any time by clicking the Cancel button. The connection will also be disconnected when the CADS Planner support operator disconnects the connection from their own computer.
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