Support e-mail addresses

Technical support by e-mail and telephone is free of charge for registered CADS customers. Support is available during workdays from 09.00 to 17.00

We expect a customer to have gone through solutions described in a user manual or online help before contacting our support.

Skype

Skype link: CADS-Planner   

E-mail support

E-mail is preferred contact method especially when there is a drawing related problem. Problem solving is more fluent when you can send us a drawing and an error description by e-mail. E-mails are processed in order of arrival.

When contacting by e-mail, please include following information:

• Version number of CADS and its applications
• Are you using workstation or network version of CADS?
• Operating system (and its version number)
• In a case of an error message: the action prior the problem, conditions possibly relating the problem and the exact words of an error message.

Please tell us also:

• your name and phone number
• your company name
• the actions you've taken to solve the problem

	email
General support (CADS Planner, general issues)
CADS Planner Electric
CADS Planner Profile

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